Privacy Policy

1. Introduction & Scope

Roof Expert USA ("we," "our," or "us") operates the website located at https://fortcollinsco.roofexpertusa.com (the "Site"). We are committed to safeguarding the privacy of visitors and callers who utilize our independent emergency roofing dispatch and referral service. This Privacy Policy discloses our information practices, including what personal information is collected when you browse the Site or contact our telephone dispatch desk, how that information is utilized, and the conditions under which it is shared with third-party service providers.

2. Information We Collect

Because our Site maintains a strict zero web forms policy, we do not solicit or store user-submitted personal information through online contact forms, newsletter registrations, or user accounts. We collect information through two primary mechanisms:

• Telephone Call Information: When you call our dispatch telephone number (888-208-4155), your telephone number, caller ID data, call duration, timestamp, and call audio recordings may be captured for quality assurance, training, and referral routing purposes. You may voluntarily provide personal details such as your name, residential or commercial property address, description of roof damage, and insurance carrier information to facilitate dispatch.
• Technical Web Analytics Data: When you access the Site, automated web server logging and standard analytics tools may collect non-personally identifiable technical information, including your Internet Protocol (IP) address, browser software type, operating system, referring URLs, pages visited, and date/time stamps.

3. How We Use Your Information

Information collected during phone calls or site interactions is used solely for the following legitimate business purposes: (a) Connecting callers with independent, licensed Colorado roofing contractors who can provide emergency inspection, tarping, or repair services; (b) Routing emergency inquiries to local contractors based on geographical proximity and service capability; (c) Monitoring call quality, customer satisfaction, and network reliability; (d) Improving website navigation, content relevance, and technical performance; and (e) Complying with legal, regulatory, and audit obligations.

4. Sharing Information with Independent Contractors

To fulfill our primary dispatch function, we transmit caller information (such as your name, contact phone number, property address, and described damage) to independent third-party roofing contractors in our referral network. These independent contractors are separate business entities with their own privacy and operational standards. We do not sell, rent, trade, or monetize your personal information to third-party marketing brokers or lead generation aggregators.

5. Cookies and Web Beacons

The Site may utilize standard session cookies to enhance page load performance and evaluate aggregated site analytics. You can configure your browser software to reject cookies or notify you when a cookie is placed. Rejecting cookies will not impede your ability to browse content or utilize our telephone dispatch service.

6. Data Security and Retention

We enforce industry-standard technical and administrative safeguards to protect data from unauthorized access, loss, or disclosure. However, no data transmission over the Internet or telephone network can be guaranteed 100% secure. Call records and analytics data are retained only as long as necessary to fulfill referral routing and legal compliance obligations.

7. Contact Information

If you have questions regarding this Privacy Policy or wish to inquire about call data, contact our administrative desk:
Roof Expert USA – Fort Collins
2701 Redwing Rd, Fort Collins, CO 80526, USA
Telephone: (888) 208-4155